10 Situations When You’ll Need to Know About Metro Pcs Phone Replacement

T-4G Mobile’s LTE network is used by MetroPCS, a mobile virtual network operator. It does, however, offer MetroPcs phone replacement if your phone is lost, damaged, or stolen as a prepaid or no-contract provider of phone packages. The company offers mobile device protection that takes care of any terrible situations that may arise. If you are a victim, you can quickly file a claim for a replacement.

Most notably, Metro PCS offers a premium device protection plan to its users, which is one of the most significant advantages of using their wireless service. This plan covers the expense of replacing or repairing your MetroPCS smartphone for one low monthly fee. You can choose to have your new smartphone protected so that you don’t have to worry about being charged for malfunctions, damage, or theft.

If your Metro PCS phone, on the other hand, is broken or cracked, there are a variety of possibilities for repair. You can have a replacement delivered to you the next day if you have cell insurance. In addition, the MetroPcs phone upgrade can be used to replace a misplaced, damaged, or lost cell phone. You can also get a replacement device if your phone is stolen, lost, or destroyed if you have MetroPCS insurance.

MetroPCS Cellphone Service

MetroPCS, commonly known as Metro by T-Mobile, is a T-Mobile-affiliated cellular carrier. The company was founded in 2003 and continues to attract a big number of consumers by allowing them to use the same network access as T-Mobile.

MetroPCS, on the other hand, offers prepaid wireless plans, which require you to pay for all services in advance. As a result, if you exceed any call, data, or other service limit on your active plan, you must pay to continue using that service on your phone.

What Is MetroPCS Insurance?

After the manufacturer’s warranty period has passed, MetroPCS offers Premium Handset Protection, which allows customers to submit their MetroPCS Insurance in the event of liquid damage, physical damage, theft, loss, mechanical or electrical breakdown.

You must, however, report the loss to MetroPcs Insurance within 60 to 90 days of the date of loss, and you must have the damaged item with the original prepaid shipping label.

Premium Handset Protection Program

This program protects your equipment from a variety of threats, including physical and mechanical breakdown. The program, on the other hand, protects you once the manufacturer’s warranty has gone.

Only seven days from the date you activated or upgraded your phone will the Premium Handset Protection Program be valid. Only new MetroPCS devices are eligible for the program, and MetroPCS suggests filing a claim 60 days after the incident occurred.

How Much Does the Metro PCS Premium Handset Protection Plan Cost?

For only $6 a month, you can protect your new phone or tablet from damage caused by malfunctions, drops and falls, or loss and theft. You must enroll in the Metro PCS Premium Handset Protection Plan the first time you activate your new phone or tablet to receive the full benefits of this plan. This monthly cost is deducted from the debit or credit card that is approved on your account each month.

How Do You Enroll In Premium Handset Protection Policy?

If you upgrade or buy a new phone, you might be eligible for Premium Handset Protection. In addition, you have seven days after activation or upgrade to join in the device insurance program. You can register by contacting the customer service staff or going to a nearby retail location.

Filing a Claim

You can file a claim by calling a customer service representative or visiting the Metro PCS website in person. Furthermore, your deductible will be deducted from your specified payment method. The following are the most important items to have while presenting your claim:

  • Personal Billing address
  • Mode of payment for your deductible
  • The IMEI and model of your phone
  • A description of the incidence and when it occurred
  • Preferred place to have the replacement sent

You may be asked to answer a few questions to verify your identity if you call the customer service team to register a claim. Furthermore, you will not be able to register a claim if you are not an authorized user of the device being claimed.

You can also pay your deductible in a store if you like, or go to a neighboring dealer and ask for your deductible amount. When choosing the in-store deductible option, you may be required to pay a modest fee. Furthermore, paying your deductible with a credit card is another option.

What Happens If Your Device Is Lost Or Stolen?

If you do not notify MetroPcs promptly after your device is lost or stolen, you may be responsible for extra usage costs in excess of your Rate Plan Charges, applicable taxes, fees, and surcharges.

You will remain responsible for all Charges incurred if you seek service suspension, although the Company may prevent a lost or stolen device from registering on its and other networks.

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How Do You Activate Your Phone On MetroPcs?

On MetroPCS, you can activate your phone in one of three ways:

  • In-store, by visiting a MetroPCS phone store near you.
  • Online from the Metro PCS phone Activation Site.
  • Through a phone call, you can contact the customer care support team on 1-888-863-8768.

You may also find out more about all of the gadgets available, including the inexpensive Metropcs phones at Walmart, as well as plans and rates in your area. You can still upgrade your phone before the 90-day period ends, but you’ll have to pay the full price. You can do this at any moment through the web application at My Metro App.

Additionally, MetroPCS offers a BYOD exchange option for upgrading (bring your own device). As a result, you can exchange your phone for a new one at a lower cost. Your phone must, however, be compatible with MetroPcs in order to be eligible.

If you wish to switch carriers and go with Metro, you’ll require Wireless Number Portability to keep your existing phone number when you convert to Metro PCS.

Why Do You Need To Return Your Damaged Device?

Once your claim is approved, the claimed device becomes the Company’s property and must be returned to Assurant as soon as you receive your replacement. If you don’t return your damaged cellphone to Assurant within 15 days of receiving your replacement phone, you’ll be charged a cost equal to the replacement device’s worth.

Furthermore, if you have the Premium Handset Protection (PHP) and your phone is lost or stolen, you must contact Asurion to request the next steps in your phone replacement. You can submit a claim either online or by calling 1-888-862-3397.

Interestingly, MetroPcs can assist you with suspending service for your lost or stolen phone, preventing anyone from sending messages, making calls, or using data on your phone for whatever reason. If you have a family plan, suspending service on one line will not affect the service of any other lines on your plan.

What are The 10 Situations when you’ll need to know About Metro Pcs Phone Replacement?

1) Phone Upgrades

If your phone breaks, you can use this as an opportunity to see what MetroPcs has to offer in terms of upgrading. If you want a phone with more advanced capabilities, purchasing an upgrade phone as a replacement for your broken phone makes sense.

2) Old phones repairs

You would consider a phone replacement if you spent hundreds of dollars mending your old phone only to have the software become obsolete within a year. It would be helpful if you kept track of how many repairs the phone has had, and remember that every time you open it, the risk of damage grows. If your phone has undergone three or more repairs, it may be time to replace it.

3) Cracked Phone Screen and Physical Damage

You may be eligible for a phone replacement if your smartphone sustains any physical damage covered by the Premium Handset Protection Program insurance, such as cracked screens and other unintentional damage.

4) Loss and Theft Protection

You can get a MetroPcs replacement if your device includes loss and theft coverage that isn’t covered by other warranty plans.

5) Broken Phone

MetroPCS provides a large range of phones and services, as well as MetroPcs phone deals for both existing and new consumers. Metro PCS will assist you in setting up a new service as well as repairing a cracked or broken phone. If you receive a replacement phone that is broken or cracked, you must report it to Metro PCS.

6) Local Repairs

If you find yourself needing phone repairs more frequently, it’s time to consider whether you want to invest in ongoing maintenance or a one-time phone replacement.

7) Normal Wear and Tear

Dust, internal heat, humidity, and faults in materials and craftsmanship do not qualify for coverage.

8) Mechanical Failures and Manufacturer Defects

MetroPCS does not cover problems after the manufacturer’s warranty has expired, but Premium Handset Protection can assist you get a replacement after the warranty has expired.

9) Water Damage

MetroPCS does not provide a replacement in the event of a spill or complete submersion, but the insurance does cover such and all liquid damage.

10)  Expired Warranty

If your phone is damaged or malfunctions after the manufacturer’s warranty has expired, you may have to hunt for another way to receive a replacement phone.

What Incidences Don’t Apply For Metropcs Phone Insurance?

The insurance policy does not cover any loss or damage resulting from any of the following, whether directly or indirectly:

i) Governmental Authority

Loss or harm caused by the seizure or destruction of property by governmental authorities.

ii) Delay, Loss of Use

The policy does not cover any indirect or consequential loss or damage, such as loss of service, loss of market, loss of time, loss of profits, loss of use, or business interruption. Also, the inconvenience or delay in repairing or replacing Covered Property that has been lost or damaged.

iii) Dishonest or Criminal Acts

Acts of dishonesty, fraud, or criminality committed by you, an authorized consumer of the Covered Property, a person you entrust with the Covered Device, or anyone else with an interest in the Covered Property for any reason, whether acting alone or in conjunction with others.

iv) Design or recall malfunction

  • Manufacturer’s recall
  • Error or omission in programming, design, or system configuration

v) Cosmetic Damage

Cosmetic damage caused that does not affect the manufacturer’s intended use. Such comprises of;

  • Cracking, scratching, or marring
  • Change in color or other variants in the exterior finish
  • Expansion or contraction

vi) Covered Under Warranty

Damage or loss that is covered by the manufacturer’s warranty. If the insurer is aware of a previous problem, proof of repair may be required before subsequent claims are covered.

vii) Late Claims

Claims that are not reported within 60 days of the occurrence are not legitimate, according to the insurance policy.

viii) Programming, Repair Work

Because of programming, cleaning, adjusting, repairing, modifying, installing, servicing, maintaining, or performing any other work on the Covered equipment, the insurance does not provide a replacement.

ix) Virus

Computer virus or any other malicious code or similar instruction that:

  • Disrupts the regular operation of the Covered device; or
  • Results in the destruction of or unsuitability of data or programs stored in the Covered device

x) Intentional Damage or Loss

Intentional conduct, abuse, or use of the Covered Device in a way that is inconsistent with the service for which it was intended, designed, or advised by the manufacturer voids the manufacturer’s warranty.

xi) Pollution

The policy does not cover the discharge, seepage, dissemination, migration, or escape of pollutants that cause phone damage. Smoke, vapor, soot, fumes, acids, alkalis, chemicals, artificially produced electric fields, magnetic fields, electromagnetic fields, sound waves, microwaves, and all artificially made ionizing or non-ionizing radiation and waste are all examples of impurities.


There are several instances in which you can ask MetroPcs for a replacement. You are eligible for a replacement if your gadget has a warranty and develops problems covered by the warranty before it expires.

However, if your phone’s warranty expires and it has faults or malfunctions, the MetroPcs insurance is the only thing that can help you. Cell phone insurance, on the other hand, may be a waste of money if putting your phone in water or smashing your screen is an uncommon occurrence for you.

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